Twelve disciplines, one delivery team

Problems addressed

Processes stitched together from spreadsheets and email, licence costs for features nobody uses, and rules the business depends on that no product supports.

Typical deliverables

• Domain model and architecture document
• Working application in a production environment
• Automated test suite and CI pipeline
• Operational runbook and handover session

Our approach

We model the domain before writing feature code, keep business rules in one place rather than scattered across the interface, and release in increments so the first useful version arrives early.

Problems addressed

Poor behaviour on weak connections, features that drain battery, review rejections and release processes that block urgent fixes.

Typical deliverables

• Store-ready builds for both platforms
• Offline and synchronisation strategy
• Crash and performance monitoring
• Release pipeline with staged rollout

Our approach

We design for the network being unavailable, treat platform conventions as requirements rather than suggestions, and automate signing and distribution so releases are not a specialist ritual.

Problems addressed

Unpredictable bills, environments that drift apart, scaling problems during peaks and manual provisioning that only one person understands.

Typical deliverables

• Infrastructure as code for every environment
• Network, identity and access design
• Cost model with monitoring and alerts
• Backup, recovery and failover plan

Our approach

Nothing is configured by hand in a console. We start from the requirements for availability and recovery, then choose managed services where they reduce operational load and avoid them where they lock the design in.

Problems addressed

Regressions found by customers, releases that need days of manual checking, and a test suite so slow or flaky that people ignore it.

Typical deliverables

• Layered automated test suite in CI
• Exploratory testing charters and findings
• Load and performance test results
• Defect triage and quality reporting

Our approach

Tests are weighted towards the fast layers and reserved at the top for the journeys that matter most. Flaky tests are treated as defects, because a suite nobody trusts provides no protection.

Problems addressed

Uncertainty before a major investment, disagreement inside a team about direction, or a system whose real condition is unclear.

Typical deliverables

• Architecture and code assessment report
• Risk register with severity and effort
• Prioritised, sequenced recommendations
• Review workshop with the internal team

Our approach

We read the code and the telemetry, not only the diagrams, and talk to the people who operate the system. Recommendations are ordered by risk reduced per unit of effort, and we say plainly when the right answer is to change nothing.

Problems addressed

Deferred updates accumulating into a large risk, no defined response path for incidents and improvements that never reach the top of the list.

Typical deliverables

• Agreed response expectations and escalation path
• Scheduled dependency and security updates
• Monitoring review and capacity reporting
• Regular small improvements alongside fixes

Our approach

Support is treated as engineering, not ticket processing. Each incident ends with a cause and a change that makes recurrence less likely, and routine maintenance is scheduled so it does not compete with feature work.